Kief Studio

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  1. Support

    Enterprise Quality Doesn't Require an Enterprise Invoice: What Small Business IT Should Include

    What enterprise-quality small business IT includes, how to price it against downtime and a full-time hire, and the questions to ask any IT partner before you sign.

    Brian Gagne

  2. Support

    Small Business Labor Costs Just Hit a Record in NFIB's Survey. The Seat Costs More Than the Salary.

    Labor costs hit a record 14% in NFIB's May 2026 survey. What a full time hire really costs, per BLS, and a two question test for which roles should be a hire.

    Brian Gagne

  3. Build

    Private Equity Is Buying Managed Services Firms. Recurring Revenue and Real Engineering Hold Value; Resale Gets Squeezed

    Investors joined 80% of managed services deals in early 2026. What buyers pay for, why resale is squeezed, and how an MSP can add engineering without a hiring spree.

    Brian Gagne

  4. Build

    Kaseya Promised Managed Service Providers 5x Capacity Without Hiring. Here Is What That Exposes.

    Kaseya pitched managed service providers 5x capacity with agentic AI. What was announced, what BLS, CISA and Gartner say, and where to point the freed hours.

    Brian Gagne

  5. Support

    Your Clients Want AI Services. Most MSPs Can't Deliver Them Yet.

    Clients want AI services from their IT provider. What Census, GTIA, MIT and Gartner data show about the gap, and how an MSP can deliver AI services safely.

    Brian Gagne